Customer Care

At Luxcerie, your satisfaction is our highest priority. From the moment you browse to the day your dream bag arrives, we’re here to ensure a seamless and luxurious shopping experience.

✨ Authenticity You Can Trust

Every item in our collection is verified by Entrupy, the gold standard in luxury authentication. This advanced technology ensures your purchase is 100% authentic, so you can shop with complete confidence.

📦 Shipping & Delivery

We offer fast, secure, and fully insured shipping both locally and internationally. Each item is carefully packaged to preserve its condition and arrive beautifully, just as luxury should.

🔁 Returns & Exchanges

We understand that buying luxury online requires trust. That’s why we offer a 7 day return window on eligible purchases. If your item isn’t quite right, our team will guide you through an easy return or exchange process.

💬 Personal Assistance

Have questions? Need styling advice or help choosing the perfect piece? Our dedicated customer care team is just an email or message away. We’re happy to assist you before, during, and after your purchase.

🛡️ Peace of Mind

Every order is backed by our Authenticity Guarantee and handled with the utmost care. Because luxury isn’t just in the product, it’s in the service.